Return & Refund Policy

Return & Refund Policy

At Cygni Bangles, we value our customers and strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a 7-day return and refund policy, subject to the terms and conditions outlined below.

1. Eligibility for Returns

You may request a return or exchange within 7 days from the date of receiving your order, provided that:

  • The product is unused, unworn, and undamaged.
  • The item is returned in its original packaging with all tags, boxes, and accessories intact.
  • The return request is initiated within 7 days of delivery.

Once your return is approved, you may opt for either:

  • A full refund (after deducting applicable COD charges, if any), or
  • An exchange for another item of your choice (subject to stock availability).

2. Non-Refundable & Non-Returnable Items

Please note that the following items cannot be returned or refunded:

  • Products that have been used, worn, damaged, or altered after delivery.
  • Custom-made or personalized items.
  • Products purchased during sale or clearance events, unless defective or damaged upon arrival.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team within 7 days of receiving your order via:
    • Email: cygnibangles@gmail.com
    • Phone: +91 93287 00131
  2. Provide your order number, reason for return, and photos of the product (if applicable).
  3. Once your request is reviewed and approved, you will receive detailed return instructions via email or WhatsApp.

Please do not ship the product back without prior approval, as it may not be accepted.

4. Refund Process

  • After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method used during purchase.
  • For prepaid orders, refunds are usually completed within 5–7 business days after approval.
  • For COD orders, refunds (after deducting ₹80 COD charges) will be made via bank transfer or UPI, as per your preference.
  • Refund timelines may vary based on your bank or payment provider.

5. Shipping Costs for Returns

  • The return shipping cost must be borne by the customer, except in cases of damaged or defective items.
  • We recommend using a trackable courier service to ensure safe delivery of your returned product.

6. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us immediately at:
Email: cygnibangles@gmail.com
Phone: +91 93287 00131

Include your order ID and clear photos or videos of the damaged item. After verification, we will arrange a replacement or full refund at no additional cost to you.

7. Contact Us

For any queries or assistance related to returns and refunds, please reach out to us:

  • Email: cygnibangles@gmail.com
  • Phone: +91 93287 00131
  • Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM
  • Address: Ground Floor, Plot No. 4, Rajhans Co. Op. Society, Khodiyar Nagar Road, Kapoorwadi, Surat, Gujarat, India - 395006